MULTI-YEAR ACCESSIBILITY PLAN

 

Introduction

Article 47 of Act No. 2005-102 of 11 February 2005 on equal rights and opportunities, participation and citizenship of persons makes it mandatory for all online communication services to be accessible to all.

At CMA CGM, we view our employees as a key driver of our success, and we are fully committed to ensuring their safety and the best working conditions. Through robust training and mobility policies, as well as the promotion of diversity and well-being at work, we aim to ensure the professional development of our workforce.

The CMA CGM Group is taking concrete action to provide a safe and inclusive work environment for all its 160,000 employees.

As an international leader, our Group is driven by the diversity of its employees. CMA CGM strives to foster a fair and inclusive work environment for all, to promote gender equality and opportunity.

 

Our Disability Policy

The company participates in the support of employees requiring appropriate care during their professional career. Privileged contacts are available to accompany and support employees who wish to discuss the subject of Disability or who have specific needs.

Our Digital Accessibility Policy

Since 2023, the CMA CGM Group has been committed to a digital accessibility approach for all its applications and Group websites. To this end, we have defined a dedicated governance and budget and appointed a Group Digital Accessibility Referent within CMA CGM Group's IT and Digital teams. An email address is also provided internally and externally - on our accessibility declarations, as a point of contact for questions and information needs. Audits have been carried out on our major applications to assess their level of compliance and identify the areas for improvement.

We organize awareness webinars to inform and train our teams on the challenges of digital accessibility. Remediation actions are underway to ensure compliance with the standards in force.

We want to take an "Accessibility by design" approach by ensuring that accessibility is considered from the design stage of our solutions.

To deploy this approach on a large scale for our 800 applications, in 2024 we launched a call for tenders to industrialize accessibility at the group level, with a view to guaranteeing the accessibility of all our digital services to all, in accordance with the requirements of the RGAA. Following this call for tenders, we started a global group remediation project in April 2025 accompanied by 2 external partner companies.

A target organizational model has been defined and validated internally to deploy a Group governance that will make it possible to industrialize and sustain our accessibility approach. The internal team that will drive this approach is currently being built: the system and resources are being validated.

CMA CGM has also engaged in a dialogue with its suppliers to follow up on the audit results of our SaaS vendor solutions to increase their RGAA compliance score. In addition, the contracts of our main IT intellectual services providers now cover a commitment by our service providers in terms of RGAA compliance of the solutions delivered.

 

Our goals for 2027

Our multi-year Group plan is based on a pragmatic and realistic approach based on 7 themes:

We have defined a roadmap to meet all these challenges, and which is based on half-year objectives:

Deadline Thematic Milestones
S1 2025 Governance Appointing a Group Digital Accessibility Referent
S2 2025 Governance Definition of a governance and a target organization Group
S2 2025 Shopping Integrate accessibility clauses into our contracts with major IT intellectual service providers
S2 2025 Audits Publish accessibility statements for 14 key apps
S2 2025 Skills Implementation of awareness-raising actions for all the Group's application teams
S2 2025 Governance Setting up Group governance: comitology, roles, mechanisms, and budget
S2 2025 Projects Formalize and deploy "Accessibility by design" processes
S2 2025 Tools Setting up a Design system for accessibility on a pilot perimeter
S2 2025 Audits Publish the annual action plan for the 14 major applications
S2 2025 Shopping Engage our key suppliers (Publisher Solutions) in their RGAA compliance
S2 2025 Tools Finalize the inventory of Group applications – impacted by regulations
S2 2025 Tools Set up a monitoring dashboard
S2 2025 Projects Set up user tests with our volunteer employees with disabilities
S2 2025 Projects All the elements used to define user journeys include the notions of accessibility

Deadline Thematic Milestones
S1 2026 Governance Strengthen the Accessibility system and adapt the IT organizational and operational model
S1 2026 Projects Extend application remediation for +50 applications
S1 2026 Audits Publish accessibility statements for +50 apps
S1 2026 Governance Internalize RGAA audits within the Group Internal Audit team
S2 2026 Tools Extending the design system to the Group level
S2 2026 Ensure regulatory monitoring and update our processes, communications and training according to regulatory updates
S2 2026 Audits Get +60% for 50 apps

Deadline Thematic Milestones
S1 2027 Projects Extend the remediation approach to 100 applications
S1 2027 User satisfaction Ensuring the satisfaction of users with disabilities
S1 2027 Get +90% for 50 apps
S1 2027 Projects Guarantee full compliance with the RGAA for any new Group solution
S1 2027 Communication External communication
S1 2027 Audits Get +60% for 100 apps

Our 3-year plan commits us to achieving a 100% RGAA compliance record for our major applications to be identified in terms of the number of visitors to our external online services. Quantified objectives will be specified later after the current audits have been carried out.

This strong desire to integrate accessibility accompanies our industrialization approach through the implementation of a design system to introduce compliance with RGAA criteria for any new change and any new solution

 

Our application scope

The Group's application base now covers more than 800 applications. The inventory is currently under construction and will be added as an appendix to this document.

In order to optimize the use of available resources and to ensure an efficient approach, it was initially decided to concentrate efforts on a targeted perimeter of priority applications. These applications were selected based on criteria such as the number of users, their external impact and their strategic and business role within the group. This approach ensures a controlled and gradual improvement in accessibility, while ensuring the best possible experience for as many people as possible from the very first actions of the programme.

Below is the list of websites and applications already audited:

The various annual action plans will soon be published on these applications.

It should be noted that a longer-term accessibility approach is envisaged, with the aim of systematically integrating accessibility when implementing new solutions or during major developments. Some existing applications, which are already scheduled to be obsolete or replaced next, will not be subject to specific remediation. However, the solutions that will replace them will be designed in accordance with the RGAA criteria.

 

Warning

The elements provided in this document are provided for information purposes only in a voluntary approach to comply with the compliance of the sites and the legislation in force, but it can in no way be a firm and guaranteed commitment.